FAQ (Frequently Asked Question)

Q1: How do I know what size to order?
Each product page includes a size chart. Please refer to it and measure yourself carefully before ordering. If you're in between sizes, we recommend sizing up for comfort.

Q2: Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel, contact us within 12 hours of placing your order. After that, changes may not be guaranteed.

Q3: When will my order arrive?
Shipping typically takes:

• 7–15 business days (US & major countries)

• 10–30 business days (Worldwide)
  You’ll receive a tracking number once your order is shipped.

Q4: What if I receive a damaged or incorrect item?
If something isn’t right, please contact us within 7 days of receiving your order with photos or videos of the issue. We’ll resolve it promptly—either with a replacement or refund.

Q5: Do you accept returns?
We accept returns for defective, incorrect, or damaged items. Please refer to our [Return & Refund Policy] for full details. Due to hygiene reasons, accessories and certain apparel are non-returnable unless faulty.

Q6: How do I track my order?
Once your order is shipped, you’ll receive an email with your tracking number. You can also track it on our Track My Order page.

Q7: Do you offer free shipping?
We occasionally offer free shipping promotions. Check our homepage banners or sign up for our newsletter to stay updated on offers.

Q8: Is my payment information secure?
Yes, all payments are processed through secure gateways. We never store your payment details.